Frequently Asked Questions
We are dedicated to offering high-quality products and an exceptional shopping experience. Here you will find answers to the most common questions about our brand, products, and processes. If you have more questions, feel free to reach out to us.
1. General Information
Do you have a physical store?
No, we are a 100% online store and we ship all over Mexico.
How can I receive news and offers?
Subscribe to our newsletter in-store or follow us on social media to find out about exclusive promotions.
2. Orders and payments
How do I place my order?
- Find your product: Use the search options on our platform to find the item you’re looking for.
- Add to cart: Click the "Add to Cart" button to add the product to your shopping cart in our Shopify store.
- Complete your purchase: To finish your order, accept the terms and conditions, and click " Check out." If you’re not registered, you’ll need to fill in some personal information and the delivery address. If you’re already registered, just enter your email and password to log in, and your details will be filled in automatically.
- Payment: Choose the payment method that works best for you and enter your payment information.
- Pay and confirm your order: Review your order, and when you're ready, confirm it. Your product will be on its way!
What payment methods do you accept?
We accept payments via credit card and PayPal. We're working on offering credit payment options soon to provide more flexibility.
Can I modify or cancel my order?
If your order has not yet been shipped, we can help you modify or cancel it. Please write to us as soon as possible.
3. Shipping
Do you offer free shipping?
Yes, we offer free shipping across Mexico. No matter where you are, we’ll send your product to you at no additional cost.
How do you handle shipping?
We work with a shipping platform that optimizes the shipping process by selecting the most efficient courier depending on the destination. This allows us to guarantee timely deliveries and reduce costs.
4. Purchasing & Return Policies
Can I return a product?
We strive to ensure our customers are fully satisfied with their purchase. If for any reason you're not happy with your order, please contact us within 30 days of receiving it to initiate the return or exchange process.
Are there any requirements for product returns?
The product must be in its original condition, unused, and with its original packaging. The return shipping cost will be covered by the customer, unless the product is defective.
5. Products and Availability
Do you have all the products in inventory?
Most of our products are always in stock, but if an item is out of stock, you'll be able to see its estimated availability on the product page.
Can I pre-order a product?
We do not currently offer pre-orders, but if a product is out of stock, you can sign up to receive notifications when it is back in stock.
6. Security and Privacy
Is it safe to shop on your online store?
Yes, at La Casa Gallery, we take the security of your data very seriously and work to provide you with personalized and reliable service. That's why we use secure payment gateways and partner with leading fintech companies.
Will you share my personal data with other companies?
No, your data is private. We only use it to process your order and enhance your shopping experience. You can read our full privacy policy for more details.
Didn't find your answer?
We are here to help. If you did not find the information you were looking for, please contact us directly. Our team is ready to assist you.